FLiCo has become the first service provider in Sri Lanka to launch a structured island wide free service initiative to support households affected by recent flooding, reaffirming its commitment to community welfare during times of national need.
Following floods that disrupted the lives of thousands of families across the country, FLiCo implemented a comprehensive free service campaign aimed at helping households safely restore essential electrical and electronic appliances. Through the initiative, FLiCo service teams inspected, cleaned, and repaired hundreds of flood-affected appliances, while conducting multiple free service clinics across several districts to extend technical support to affected communities.
Commenting on the initiative, Deputy General Manager of FLiCo Mr. Sagara Sathyapala said the campaign was driven by a strong sense of responsibility towards communities impacted by natural disasters. “Our role extends beyond business continuity. When communities are affected, it is our responsibility to step forward with practical solutions that help families regain stability in their daily lives,” he said.
Head of Operations Mr. Mohamed Shulhi noted that delivering the campaign required rapid coordination. “Providing free services at this scale involved careful planning and strong collaboration across our teams to ensure timely and safe assistance for affected households,” he said. As an authorised service provider for electronics, electrical items, CCTV systems, and leading brands, FLiCo ensured uninterrupted after-sales support for all FLiCo and KONKA imported products. Free professional consultation was extended at every stage, including pre-activation guidance, repair, and post-service advice, reinforcing customer safety and confidence.
“For many families, restoring even one appliance helped bring a sense of normalcy during a difficult time. Our teams focused not only on repairs, but also on reassuring customers”, added Mr. Sisira Bandara – Head of Sales and Dealer Channel. Building on the success of this initiative, FLiCo will continue to roll out additional free service clinics in the near future.
Guided by the purpose to transform everyday experiences through innovative electronics and appliances, FLiCo Multi-Brand Service delivers dependable island wide after-sales support through highly qualified technicians capable of handling issues of any complexity. Serving both individual and corporate clients, FLiCo provides reliable solutions across multiple brands, reinforcing its commitment to quality, safety, and long-term customer trust. Customers can access services via the dedicated hotline at 011 2 866 676, visit FLiCo showrooms island wide, or reach us via FLiCo social media pages.
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