{"id":2952,"date":"2025-02-07T09:17:45","date_gmt":"2025-02-07T03:47:45","guid":{"rendered":"https:\/\/ceylontribune.com\/?p=2952"},"modified":"2025-02-07T09:18:35","modified_gmt":"2025-02-07T03:48:35","slug":"srilankan-airlines-enhances-customer-support-with-ai-chatbot-yaana","status":"publish","type":"post","link":"https:\/\/ceylontribune.com\/?p=2952","title":{"rendered":"SriLankan Airlines enhances customer support with AI chatbot \u2018Yaana\u2019"},"content":{"rendered":"<p>Sri Lankan Airlines has unveiled an Artificial intelligence powered chatbot for customer support, named \u2018Yaana\u2019.<\/p>\n<p>\u2018Yaana\u2019 integrates advanced AI and natural language processing technologies to help with a range of passenger inquiries.<\/p>\n<p>The Head of Worldwide Sales and Distribution at SriLankan Airlines, Dimuthu Tennakoon revealed that \u2018Yaana\u2019 has handled close to 12,000 inquiries and has autonomously resolved 88% of them.<\/p>\n<p>The customer support chatbot was developed in collaboration with CodeGen International, and is now available on Sri Lankan Airlines\u2019 corporate website.<\/p>\n<p>The new chatbot is programmed to operate on multiple languages, including English, French and Spanish.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sri Lankan Airlines has unveiled an Artificial intelligence powered chatbot for customer support, named &lsquo;Yaana&rsquo;. &lsquo;Yaana&rsquo; integrates advanced AI and natural language processing technologies to&#8230;<\/p>\n","protected":false},"author":2,"featured_media":2954,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"iawp_total_views":2,"footnotes":""},"categories":[2,4],"tags":[],"class_list":["post-2952","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadstories","category-local","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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